The Thinking Robot

Venue first, then whether the date can move, then headcount and event type, and budget last, asked once. Why that order works, and what not to say on a first call.

Voicemail, an associate, an answering service or an automated line. Four ways planners cover the phone while working an event, and the test every one of them has to pass.

There is no industry rule, but couples hiring a planner rank responsiveness above reviews and experience. Split the acknowledgment from the real answer, and keep the standard you set.